Please read this policy carefully. It outlines the standards, responsibilities, and terms that govern all website design, development, maintenance, and hosting services provided by Lubelo Tech Solutions. Scroll to the bottom to sign and download your copy.
1
Purpose
This Website Services Policy outlines the standards, responsibilities, and terms that govern all website design, development, maintenance, and hosting services provided by Lubelo Tech Solutions to our clients.
2
Scope
This policy applies to all website-related services, including but not limited to:
Website design and development
Website hosting and maintenance
Search engine optimization (SEO)
Website content management and updates
E-commerce integration
Domain registration and email setup
3
Client Responsibilities
Clients are responsible for:
Providing accurate and timely information, content, and feedback.
Ensuring ownership and licensing of supplied materials (text, images, videos, etc.).
Reviewing and approving deliverables before project completion.
Making payments according to agreed timelines.
Failure to provide required materials or feedback may result in project delays.
4
Required Information Before Project Commencement
To begin any website project, clients must provide the following:
4.1 Business Information
Registered company name, address, and contact details.
Business registration number (if applicable).
Primary contact person (name, phone number, email).
4.2 Branding Materials
Company logo in high-quality format (PNG, SVG, or AI preferred).
Brand colours, fonts, and style guide (if available).
Any existing marketing materials or brand references.
4.3 Website Content
Page structure or sitemap (e.g., Home, About, Services, Contact).
Written content for each page (or a request for copywriting services).
Images, videos, or media to be featured on the site.
4.4 Technical Information
Preferred domain name (or existing domain details).
Hosting details (if provided by the client).
Admin access to any existing website (for redesigns).
4.5 Project Preferences
Design references or examples of websites you like.
Specific functionality requirements (e.g., booking system, e-commerce, contact forms).
Any deadlines or event-based launch dates.
Work will only commence after receiving all the above materials and a confirmed 50% deposit payment.
5
Company Responsibilities
Lubelo Tech Solutions will:
Deliver professional website services as outlined in the signed quotation or proposal.
Maintain client confidentiality and data protection in line with POPIA.
Provide technical support during the agreed service period.
Communicate clearly regarding progress, milestones, and potential delays.
6
Payment Terms
A 50% deposit is required before project commencement.
The remaining 50% is due upon completion and before the website goes live.
Ongoing maintenance or hosting fees must be paid in advance on a monthly or annual basis.
Late payments may result in suspension of services until payment is received.
7
Website Ownership and Intellectual Property
Upon full payment, the website design, code, and content created by Lubelo Tech Solutions become the property of the client.
Until payment is completed, all materials remain the intellectual property of Lubelo Tech Solutions.
Third-party software or plugins remain subject to their respective licenses.
8
Content Management and Updates
Clients may request website updates under a maintenance agreement.
Additional or urgent updates outside the scope of the agreement will be charged separately.
The company is not responsible for errors caused by client-managed changes unless a maintenance plan is active.
9
Data Protection & Privacy
Lubelo Tech Solutions complies with POPIA and ensures that:
Personal and client data are handled securely.
No client information is shared with third parties without consent.
Clients are responsible for compliance with privacy laws when collecting data via their websites.
10
Refunds and Warranty Coverage
Deposits are non-refundable once design or development work has started.
Minor bugs or errors reported within 30 days after project delivery will be fixed at no additional cost.
Any new feature requests or redesigns after project completion will be charged separately.
11
Service Limitations
The company is not liable for downtime caused by third-party hosting providers, domain registrars, or external factors.
We do not guarantee specific search engine rankings (SEO results vary by algorithm).
Support requests are handled during business hours (Mon–Fri, 08:00–17:00).
12
Cancellation and Termination
Either party may terminate the service with 30 days' written notice.
Lubelo Tech Solutions reserves the right to terminate services due to breach of terms, non-payment, or inappropriate conduct.
13
Amendments
Lubelo Tech Solutions may update this policy periodically. Clients will be notified of major changes via email or official company channels.
14
Governing Law
This policy is governed by the laws of the Republic of South Africa, and any disputes shall be resolved within the jurisdiction of South African courts.
Client Acknowledgement & Signature
By signing below, you confirm that you have read, understood, and agree to be bound by the Lubelo Tech Solutions Website Services Policy. Please complete all fields before downloading your signed copy.